Outage in Hyland
(Status: Resolved) - OnBase Performance Degradation
Resolved MinorIncident Report
Hyland is aware of OnBase Performance Degradation. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
Components affected
Hyland Ashburn, USA (IAD)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 08/31/2026 06:06PM
Hyland has confirmed that the issue has been resolved and services are operating as expected. No further service impact has been observed.
If you continue to experience any issues, please contact Hyland’s first line of support for assistance.
MONITORING
16 days ago - at 08/31/2026 03:32PM
Hyland has implemented the fix for the slowness affecting the OnBase application in the IAD datacenter. We are continuing to monitor the environment to validate performance and ensure the issue remains resolved.
We will provide further updates as monitoring continues. Thank you for your continued patience.
IDENTIFIED
16 days ago - at 08/31/2026 02:50PM
Hyland has identified the cause of the slowness affecting the OnBase application in the IAD datacenter. We are actively implementing a fix and taking steps to mitigate impact.
We will continue to share updates as progress is made. Thank you for your continued patience.
INVESTIGATING
16 days ago - at 08/31/2026 02:42PM
Hyland is aware of OnBase Performance Degradation. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
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