Outage in Hyonix

NYC1 Outbound network not working

Resolved Minor
June 06, 2024 - Started 11 months ago - Lasted 26 days

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Outage Details

We are aware of an issue that affect outgoing route in our NYC1 location. Our team was able to identify the issue started with an upstream and has now disabled this uplink.The issue only affect customers using Cloudflare services (DNS).Everything has been back normal at this time, we are in exchange with the affected upstream and will post update once we have more information.
Components affected
Hyonix New York, USA (NYC1) Hyonix Backend Hyonix California, USA (LAX1) Hyonix London, UK (LDN1) Hyonix API Hyonix Virginia, USA (IAD2) Hyonix New York, USA (NYC1) Hyonix California, USA (LAX1) Hyonix Virginia, USA (IAD2) Hyonix Texas, USA (DAL1) Hyonix Panel Hyonix London, UK (LDN1) Hyonix Texas, USA (DAL1) Hyonix Virginia, USA (IAD1) Hyonix Virginia, USA (IAD1)
Latest Updates ( sorted recent to last )
IDENTIFIED 11 months ago - at 06/06/2024 05:19PM

We are aware of an issue that affect outgoing route in our NYC1 location. Our team was able to identify the issue started with an upstream and has now disabled this uplink.The issue only affect customers using Cloudflare services (DNS).Everything has been back normal at this time, we are in exchange with the affected upstream and will post update once we have more information.

MONITORING 11 months ago - at 06/10/2024 03:09PM

Our alt upstream has fixed the issue and we've put this upstream to backup with multiple prepends at this time.Our team will monitor the issue for another 72 hours before closing this status.Thank you for your patience and understanding!

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