Outage in Hypatos

Service Disruption - Extraction Processing Delays

Resolved Major
April 04, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently experiencing delays in our Extraction processing system. This may result in slower document processing times than usual. Our team is actively investigating the issue and working towards a resolution. We apologize for any inconvenience caused and will provide updates as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/04/2024 03:08PM

This incident is now solved as we do not see any more issues.

MONITORING over 1 year ago - at 04/04/2024 10:10AM

A fix is already in place for the last 30 minutes and we're now monitoring the system.

We will provide more informations for this case in the near future.

IDENTIFIED over 1 year ago - at 04/04/2024 09:29AM

We've found the issue and we're now reporting it to the provider.

A workaround is being implemented and the system should be available in the next minutes.

INVESTIGATING over 1 year ago - at 04/04/2024 07:53AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 04/04/2024 07:53AM

We are currently experiencing delays in our Extraction processing system.
This may result in slower document processing times than usual.
Our team is actively investigating the issue and working towards a resolution.

We apologize for any inconvenience caused and will provide updates as soon as possible.

Latest Hypatos outages

Performance Degradation on Hy Studio - 4 months ago
Performance Degradation in EU Cluster - 9 months ago
Service Disruption - Extraction Processing Delays - over 1 year ago
API Disruption - Elevated Number of Errors - over 1 year ago
Performance degradation on EU Cluster - almost 2 years ago

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