Outage in Hypercare

On-call paging issue

Resolved Major
September 24, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue related to on-call paging not being operational for users located outside of Eastern Daylight Time (EDT). Our team is investigating and we will be providing an update every 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/25/2023 03:34AM

The fix deployed is functioning as expected and the issue has been resolved.

MONITORING about 1 year ago - at 09/24/2023 11:26PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 09/24/2023 11:09PM

We are currently investigating an issue related to on-call paging not being operational for users located outside of Eastern Daylight Time (EDT). Our team is investigating and we will be providing an update every 30 minutes.

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