Outage in HyperTrack

Critical platform services outage

Resolved Minor

October 21, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Critical infrastructure systems are experiencing errors. Engineering team is currently investigating.

Components affected

HyperTrack Cloud service HyperTrack Orders HyperTrack Nearby HyperTrack Geofences HyperTrack Geotags HyperTrack Dashboard HyperTrack Ops Dashboard HyperTrack Order tracking views HyperTrack Webhooks

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/21/2023 02:49AM

Engineering team deployed a fix. Critical services are returning back to normal and being actively monitored.

IDENTIFIED over 2 years ago - at 10/21/2023 02:24AM

The issue has been identified. The team is coming up with a fix.

INVESTIGATING over 2 years ago - at 10/21/2023 02:09AM

Critical infrastructure systems are experiencing errors. Engineering team is currently investigating.

Latest HyperTrack outages

System outage - 5 months ago

Platform outage - 5 months ago

Elevated errors and performance degradation - 8 months ago

Geotags ingestion issue - almost 3 years ago

Partial system delays - about 3 years ago

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