Outage in HyperTrack

Elevated errors and performance degradation

Resolved Major

May 23, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating the issue and working to resolve it.

Components affected

HyperTrack Orders HyperTrack Dashboard HyperTrack Ops Dashboard HyperTrack Order tracking views HyperTrack Webhooks

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 05/23/2025 07:11PM

Issues have been resolved at 18:45 UTC. The team is gathering data for the postmortem and action steps to prevent future degradations.

INVESTIGATING 8 months ago - at 05/23/2025 06:25PM

We are continuing to investigate this issue. The issue emerged at 17:20 UTC.

INVESTIGATING 8 months ago - at 05/23/2025 06:25PM

We are currently investigating the issue and working to resolve it.

Latest HyperTrack outages

System outage - 5 months ago

Platform outage - 5 months ago

Critical platform services outage - over 2 years ago

Geotags ingestion issue - almost 3 years ago

Partial system delays - about 3 years ago

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