Outage in HyperTrack

System outage

Resolved Major

September 10, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

HyperTrack Cloud service HyperTrack Orders HyperTrack Nearby HyperTrack Geofences HyperTrack Geotags HyperTrack Dashboard HyperTrack Ops Dashboard HyperTrack Order tracking views HyperTrack Webhooks

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 09/10/2025 06:15PM

This incident has been resolved.

IDENTIFIED 5 months ago - at 09/10/2025 03:07PM

We resolved outstanding issues in the platform and are working with AWS to go through the steps of unlocking our AWS account required to resume platform operations.

INVESTIGATING 5 months ago - at 09/10/2025 01:57PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 09/10/2025 12:56PM

We are currently investigating this issue.

Latest HyperTrack outages

Platform outage - 5 months ago

Elevated errors and performance degradation - 8 months ago

Critical platform services outage - over 2 years ago

Geotags ingestion issue - almost 3 years ago

Partial system delays - about 3 years ago

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