Outage in HyperTrack

System outage

Resolved Major
September 10, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
HyperTrack Cloud service HyperTrack Orders HyperTrack Nearby HyperTrack Geofences HyperTrack Geotags HyperTrack Dashboard HyperTrack Ops Dashboard HyperTrack Order tracking views HyperTrack Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/10/2025 06:15PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 09/10/2025 03:07PM

We resolved outstanding issues in the platform and are working with AWS to go through the steps of unlocking our AWS account required to resume platform operations.

INVESTIGATING about 2 months ago - at 09/10/2025 01:57PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 09/10/2025 12:56PM

We are currently investigating this issue.

Latest HyperTrack outages

Platform outage - about 2 months ago
Elevated errors and performance degradation - 5 months ago
Critical platform services outage - about 2 years ago
Geotags ingestion issue - over 2 years ago
Partial system delays - almost 3 years ago

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