Outage in iAdvize (HA)

[P2] iAdvize services degraded

Resolved Minor
May 23, 2024 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Our mobile SDK service is experiencing stability issues, leading to random errors. This service is working but is degraded, our technical team is working on it. All the other iAdvize services are operating normally.
Components affected
iAdvize (HA) Mobile SDK iAdvize (HA) Sending email iAdvize (HA) Conversation transfert iAdvize (HA) Engagement Notification iAdvize (HA) Webhook iAdvize (HA) Canned answer iAdvize (HA) GraphQL API iAdvize (HA) Call iAdvize (HA) WhatsApp iAdvize (HA) Channel settings iAdvize (HA) SMS iAdvize (HA) Mirroring / Cobrowsing iAdvize (HA) Statistics iAdvize (HA) Facebook iAdvize (HA) Login iAdvize (HA) Message exchange iAdvize (HA) Chat iAdvize (HA) Video iAdvize (HA) Conversation views iAdvize (HA) Facebook Messenger iAdvize (HA) Users management iAdvize (HA) iAdvize Messenger iAdvize (HA) Conversation closure iAdvize (HA) Engagement settings iAdvize (HA) Distribution settings iAdvize (HA) Rest API iAdvize (HA) Bot
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/23/2024 08:15AM

Our technical team has performed an intervention restoring the stability of all iAdvize services.

Everything is running normally, this is incident is closed.

IDENTIFIED 8 months ago - at 05/23/2024 07:57AM

After further investigation this stability issue is impacting all services.

It leads to a partial degradation of our services, so users may encounter random errors when using iAdvize.

IDENTIFIED 8 months ago - at 05/23/2024 07:31AM

Our mobile SDK service is experiencing stability issues, leading to random errors.
This service is working but is degraded, our technical team is working on it.

All the other iAdvize services are operating normally.

Latest iAdvize (HA) outages

Impossibility for visitors to start conversations - about 1 month ago
(P1) - Disturbances on the platform - 2 months ago
P3 - Disturbances on conversation routing - 4 months ago
P1 - Notifications might not be visible on your Website. - 5 months ago
[RESOLVED] P2 - Since the 7th of August 6pm CET, our presence and occupation reports are not updated - 6 months ago

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