Outage in iAdvize (HA)

[P2] iAdvize services degraded

Resolved Minor

May 23, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Our mobile SDK service is experiencing stability issues, leading to random errors. This service is working but is degraded, our technical team is working on it. All the other iAdvize services are operating normally.

Components affected

iAdvize (HA) Bot iAdvize (HA) Engagement Notification iAdvize (HA) Rest API iAdvize (HA) Chat iAdvize (HA) Login iAdvize (HA) Engagement settings iAdvize (HA) Facebook iAdvize (HA) iAdvize Messenger iAdvize (HA) GraphQL API iAdvize (HA) Conversation views iAdvize (HA) Call iAdvize (HA) Facebook Messenger iAdvize (HA) Webhook iAdvize (HA) Distribution settings iAdvize (HA) Message exchange iAdvize (HA) Video iAdvize (HA) Mobile SDK iAdvize (HA) Conversation closure iAdvize (HA) WhatsApp iAdvize (HA) Channel settings iAdvize (HA) SMS iAdvize (HA) Users management iAdvize (HA) Conversation transfert iAdvize (HA) Mirroring / Cobrowsing iAdvize (HA) Statistics iAdvize (HA) Sending email iAdvize (HA) Canned answer

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/23/2024 08:15AM

Our technical team has performed an intervention restoring the stability of all iAdvize services.

Everything is running normally, this is incident is closed.

IDENTIFIED over 1 year ago - at 05/23/2024 07:57AM

After further investigation this stability issue is impacting all services.

It leads to a partial degradation of our services, so users may encounter random errors when using iAdvize.

IDENTIFIED over 1 year ago - at 05/23/2024 07:31AM

Our mobile SDK service is experiencing stability issues, leading to random errors.
This service is working but is degraded, our technical team is working on it.

All the other iAdvize services are operating normally.

Latest iAdvize (HA) outages

P2 - Latency in Copilot's response time - 2 months ago

P2 - It is no longer possible to record a date using the selector in certain reports. - 3 months ago

P1 - Ongoing disruption on Copilot feature and Knowledges ingestion - 4 months ago

P1 - Disturbances on conversation flow from social channels - 5 months ago

(P1) Conversation creation instabilities - 5 months ago

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