Outage in iAdvize (HA)
P1 - Copilots are not responding & conversation report instability
Resolved Major
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Outage Details
We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause
Components affected
iAdvize (HA) StatisticsLatest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 06/19/2025 08:57AM
This incident has been resolved.
MONITORING
4 days ago - at 06/19/2025 08:45AM
We found the root cause of the issue.
Yet, a fix is live. All is working normally.
We keep monitoring the production.
INVESTIGATING
4 days ago - at 06/19/2025 08:39AM
We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause
Latest iAdvize (HA) outages
P2 - stats indexing problem - 23 days ago
P1 - Copilots are not responding - about 1 month ago
(P2) The video channel is out of order - about 2 months ago
(P2) Latency in Copilot's response time - 4 months ago
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