Outage in iAdvize (HA)
P1 - Copilots are not responding & conversation report instability
Resolved MajorIncident Report
We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 06/19/2025 08:57AM
This incident has been resolved.
MONITORING
7 months ago - at 06/19/2025 08:45AM
We found the root cause of the issue.
Yet, a fix is live. All is working normally.
We keep monitoring the production.
INVESTIGATING
7 months ago - at 06/19/2025 08:39AM
We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause
Latest iAdvize (HA) outages
P2 - Latency in Copilot's response time - about 2 months ago
P2 - It is no longer possible to record a date using the selector in certain reports. - 2 months ago
P1 - Disturbances on conversation flow from social channels - 4 months ago
(P1) Conversation creation instabilities - 4 months ago
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