Outage in IAM Cloud

A Subset of users may experience problems authenticating to the IAM Cloud Platform.

Resolved Major
April 02, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

A Subset of users may experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP. We apologise for the inconvenience. IAM Cloud Technical Support http://support.iamcloud.com support@iamcloud.com Phone (UK): +44 118 324 0000
Components affected
IAM Cloud Single Sign On IAM Cloud Smartlinks IAM Cloud Office 365

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/02/2025 10:21AM

This incident has been resolved.

MONITORING 7 months ago - at 04/02/2025 09:03AM

We have rolled out a mitigation and are monitoring the impact. We are working with affected customers to ensure the validity of the fix.

INVESTIGATING 7 months ago - at 04/02/2025 08:26AM

A Subset of users may experience problems authenticating to the IAM Cloud Platform. Engineers are working to resolve this issue as a priority and we will provide further updates ASAP.

We apologise for the inconvenience.

IAM Cloud Technical Support

http://support.iamcloud.com

support@iamcloud.com

Phone (UK): +44 118 324 0000

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