Outage in IAM Cloud

Microsoft Azure failure impacting IAM Cloud services

Resolved Minor
October 09, 2025 - Started 17 days ago - Lasted about 5 hours
Official incident page

Incident Report

Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: CDM users will be experiencing a intermittent service with possible degraded performance Iris users cannot use the service to administer users or tenancies Latest resolution status: We are observing a significant Microsoft issue which is impacting IAM Cloud. We are currently monitoring the issue but are reliant on Microsoft to restore service. Fix ETA: Dependent on Microsoft Next update: 12:00
Components affected
IAM Cloud Cloud Drive Mapper

Need to monitor IAM Cloud outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 10/09/2025 02:17PM

Incident Summary:
Global service impact due to MS Azure failure

Regions impacted:
Global

Services affected:
CDM v2 Legacy & v3
Iris

Current impact:
Services are available as normal

Latest resolution status:
MS state that all primary resources are now recovered; Azure customers using Azure Front Door (AFD) should see consistent availability, with slightly higher latencies decreasing as additional resources are recovered

Fix ETA:
Resolved

Next update:
n/a

MONITORING 17 days ago - at 10/09/2025 12:13PM

Incident Summary:
Global service impact due to MS Azure failure

Regions impacted:
Global

Services affected:
CDM v2 Legacy & v3
Iris

Current impact:
CDM and Iris performance is largely restored to normal following MS rollout of remediation to affected Azure Front Door resources

Latest resolution status:
MS estimate that 96% of impacted resources have now been recovered.

Fix ETA:
Dependent on Microsoft

Next update:
15:00

MONITORING 17 days ago - at 10/09/2025 09:53AM

Incident Summary:
Global service impact due to MS Azure failure

Regions impacted:
Global

Services affected:
CDM v2 Legacy & v3
Iris

Current impact:
CDM users will be experiencing a intermittent service with possible degraded performance
Iris users cannot use the service to administer users or tenancies

Latest resolution status:
We are currently monitoring the issue but are reliant on Microsoft to restore service.

https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1168665

Fix ETA:
Dependent on Microsoft

Next update:
12:30

INVESTIGATING 17 days ago - at 10/09/2025 09:30AM

Incident Summary:
Global service impact due to MS Azure failure

Regions impacted:
Global

Services affected:
CDM v2 Legacy & v3
Iris

Current impact:
CDM users will be experiencing a intermittent service with possible degraded performance
Iris users cannot use the service to administer users or tenancies

Latest resolution status:
We are observing a significant Microsoft issue which is impacting IAM Cloud. We are currently monitoring the issue but are reliant on Microsoft to restore service.

Fix ETA:
Dependent on Microsoft

Next update:
12:00

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook