Outage in IBM Security

IBM Security Verify (US Region) experiencing service impacting issues.

Resolved Major

February 23, 2026 - Started 21 days ago - Lasted about 10 hours
Official incident page

Incident Report

IBM Security Verify (US Region) customers may be experiencing issues with the service in some clusters. We are currently investigating.

Components affected

IBM Security Authentication with Cloud Directory (Cluster A) IBM Security Authentication with SAML Identity Provider (Cluster A) IBM Security Authentication with IBMid for admin users IBM Security User ID and password authentication from API IBM Security Single sign on for SAML applications (Cluster A) IBM Security Single sign on for OIDC applications (Cluster A) IBM Security Application Onboarding IBM Security Cloud Directory Users and Groups management IBM Security User and Group management with API client IBM Security Account Lifecycle

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 02/24/2026 12:48AM

Confirming that the performance/database issue in US data centers is resolved.

MONITORING 20 days ago - at 02/23/2026 11:41PM

A fix was applied to a common database by our database engineers. This has stabilised the performance issue. IBM is continuing to monitor.

IDENTIFIED 20 days ago - at 02/23/2026 10:06PM

Database engineering experts are continuing to work to mitigate the issue.

IDENTIFIED 21 days ago - at 02/23/2026 09:16PM

We have identified specific database contention within a shared database environment. Our database engineering experts are actively engaged, and we are working through mitigation and remediation options to reduce the contention and restore optimal performance. Further updates will be provided as we progress.

IDENTIFIED 21 days ago - at 02/23/2026 07:09PM

The recent issues are associated with latency and timeouts. An issue has been identified and a change is being applied. It may take some time to take effect.

INVESTIGATING 21 days ago - at 02/23/2026 05:30PM

Some additional issues have been reported. Currently investigating,

MONITORING 21 days ago - at 02/23/2026 05:21PM

Following a number of remediation actions to address issues, services have been restored. We are moving to a monitoring state

IDENTIFIED 21 days ago - at 02/23/2026 03:30PM

Services are restoring at present.

INVESTIGATING 21 days ago - at 02/23/2026 03:09PM

We are continuing to investigate the issue.

INVESTIGATING 21 days ago - at 02/23/2026 02:38PM

IBM Security Verify (US Region) customers may be experiencing issues with the service in some clusters. We are currently investigating.

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