Outage in IBM Watson Media

Emergency Maintenance for Chat Module on Video Streaming

Resolved Minor
July 27, 2023 - Started over 1 year ago - Lasted about 1 month
Official incident page

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Outage Details

We are currently performing emergency maintenance on our chat module for Vide Streaming customers. EVS accounts should see chat as normal, please subscribe to our status page for updates
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/31/2023 03:47PM

This incident has been resolved.

MONITORING over 1 year ago - at 08/01/2023 04:42PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 08/01/2023 04:16PM

Our team has re-enabled our Chat and QnA for Video Streaming accounts. As a reminder, email addresses will still be absent on chat exports as the team works to address issues related to these. We will update this page once the team has let us know that email addresses are available on chat exports. Appreciate your patience as we work through these issues.

Thank you for your understanding

IDENTIFIED over 1 year ago - at 07/31/2023 04:29PM

Engineering has completed maintenance on the chat feature and will be re-enabling it for Video Streaming customers on August 1st. There is continuing work addressing email addresses showing up on chat exports, which will continue for a few days as the team ensures that the data export connected to chat is 100% functional. No data will be lost and after the fix is released, email address will show up on chat exports as normal. Thank you for your patience and understanding while our team works on this issue.

IDENTIFIED over 1 year ago - at 07/27/2023 03:28PM

We are currently performing emergency maintenance on our chat module for Vide Streaming customers. EVS accounts should see chat as normal, please subscribe to our status page for updates

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