Outage in ID Dataweb

Partial Degradation - BioGovID Services (Incode)

Resolved Minor

August 04, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

Team - we are currently experiencing a performance issue with our primary BioGovID vendor, Incode. This is resulting in partial degradation of all Incode services via ID Dataweb. More information: https://status.incode.com/ We are in touch with their operations team, and will keep this page updated as we receive more information.

Need to monitor ID Dataweb outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/04/2025 08:40PM

The Incode issue has been resolved. Our metrics have returned to normal for BioGovID services. We will follow up with an RCA once it becomes available. If you have any questions, please reach out to support@iddataweb.com.

MONITORING 6 months ago - at 08/04/2025 08:20PM

We are seeing signs of recovery with Incode in production. We will continue to monitor, and post updates as we confirm in our application performance monitoring systems.

MONITORING 6 months ago - at 08/04/2025 07:54PM

Team - we are currently experiencing a performance issue with our primary BioGovID vendor, Incode. This is resulting in partial degradation of all Incode services via ID Dataweb. More information: https://status.incode.com/

We are in touch with their operations team, and will keep this page updated as we receive more information.

Latest ID Dataweb outages

Degraded Performance - PII Validation - 2 months ago

BiogovID Issues - 3 months ago

Latency on PII Validation Services - 3 months ago

System Latency - 3 months ago

BioGovID Failure (AWS outage) - 4 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook