Outage in Identity Automation
SMS Outage
Resolved Major
September 25, 2026 - Started 19 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A major SMS outage affected Identity Automation for approximately 2.1 hours, impacting multiple customers. The root cause was identified and escalated to the backend SMS provider, who recommended a corrective action. The fix was implemented and the SMS pipeline was subsequently monitored for stability.
Multiple customers have reported an SMS outage.
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Latest Updates ( sorted recent to last )
19 days ago - at 09/25/2026 01:34PM
Multiple customers have reported an SMS outage.
19 days ago - at 09/25/2026 02:40PM
We have identified the cause of the outage and are working with the backend provider to resolve the issue.
19 days ago - at 09/25/2026 02:59PM
We have implemented a correction recommended by the service provider and are monitoring the SMS pipeline.
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