Outage in IDEXX Laboratories
Some users unable to load Vello integration settings in ezyVet
Resolved MinorIncident Report
We are investigating reports that the Vello integration configuration screen is failing to load for a small number of customers within ezyVet.
Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.
Components affected
IDEXX Laboratories ezyVet VelloTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/19/2026 08:57PM
This incident has been resolved.
MONITORING
2 days ago - at 05/19/2026 08:25PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 05/19/2026 08:11PM
Service has been restored for the majority of affected users. The team has identified the root cause and is applying a fix to the remaining instances.
INVESTIGATING
2 days ago - at 05/19/2026 06:34PM
We are investigating reports that the Vello integration configuration screen is failing to load for a small number of customers within ezyVet.
Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.
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