Outage in IDEXX Laboratories
Issue starting IDEXX Payments transactions from Neo
Resolved MajorIncident Report
The Neo team is aware of an issue impacting IDEXX Payments transactions. We are working with our IDEXX Payments partners to understand the root cause.
In Google Chrome, please Empty Cache and Hard Reload to resolve the issue.
Mac
- Open the page you want to refresh.
- Open Chrome DevTools using Command (⌘) + Option + I.
- With DevTools open, click and hold or right-click the Reload button beside the address bar.
- Select Empty Cache and Hard Reload.
Windows
- Open the page you want to refresh.
- Open Chrome DevTools using Ctrl + Shift + I or F12.
- With DevTools open, click and hold or right-click the Reload button beside the address bar.
- Select Empty Cache and Hard Reload.
Components affected
IDEXX Laboratories Neo SoftwareTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 07/17/2026 12:59PM
This incident has been resolved.
MONITORING
20 days ago - at 07/16/2026 10:17PM
A fix has been applied and we're monitoring the system.
MONITORING
20 days ago - at 07/16/2026 08:39PM
We are continuing to investigate reports of this issue. Until it is resolved, please use Empty Cache and Hard Reload as needed.
MONITORING
20 days ago - at 07/16/2026 05:31PM
A fix has been applied and we're monitoring the system.
IDENTIFIED
20 days ago - at 07/16/2026 03:53PM
The Neo team is aware of an issue impacting IDEXX Payments transactions. We are working with our IDEXX Payments partners to understand the root cause.
In Google Chrome, please Empty Cache and Hard Reload to resolve the issue.
Mac
- Open the page you want to refresh.
- Open Chrome DevTools using Command (⌘) + Option + I.
- With DevTools open, click and hold or right-click the Reload button beside the address bar.
- Select Empty Cache and Hard Reload.
Windows
- Open the page you want to refresh.
- Open Chrome DevTools using Ctrl + Shift + I or F12.
- With DevTools open, click and hold or right-click the Reload button beside the address bar.
- Select Empty Cache and Hard Reload.
Latest IDEXX Laboratories outages
Ordering Delay- In House Diagnostics - 7 days ago
VMS and Web PACs slowness - 8 days ago
ezyVet Third Party Integration Issue - Heska Imaging - 12 days ago
VMS Applications - Unable to load applications - 16 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
