Outage in IDEXX Laboratories
Web PACS - Unable to Import/Export Images
Resolved MajorIncident Report
WE are currently investigating an issue with Import & Export functionality in Web PACS.
Components affected
IDEXX Laboratories IDEXX Web PACSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 07/17/2026 08:30PM
This incident has been resolved.
MONITORING
19 days ago - at 07/17/2026 06:30PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
19 days ago - at 07/17/2026 05:56PM
We are continuing to investigate the issue with Import and Export, and are now also looking at issues with loading patients and images. We will update shortly.
INVESTIGATING
19 days ago - at 07/17/2026 05:04PM
WE are currently investigating an issue with Import & Export functionality in Web PACS.
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