Outage in IDEXX Laboratories
Neo AI Patient History Summarization Outage
Resolved MajorIncident Report
We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
Components affected
IDEXX Laboratories Neo SoftwareTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 09/02/2026 05:29PM
This incident has been resolved.
IDENTIFIED
14 days ago - at 09/02/2026 05:01PM
We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
Latest IDEXX Laboratories outages
Both IHD and Reference Lab Ordering Outage - about 3 hours ago
Webpacs - Delayed DICOM sending - 8 days ago
Delay in results processing for VetConnect PLUS - 15 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
