Outage in IG

Intermittent Trading issues with HKEX shares

Resolved Major
March 03, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

There are currently intermittent issues with trading Hong Kong shares on our platforms. We're investigating now at the highest priority. If you need to manage your positions, please contact us at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK) and +4420 7633 5431
Components affected
IG Trading

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/03/2025 05:04AM

This incident has been resolved.

MONITORING 8 months ago - at 03/03/2025 04:25AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 03/03/2025 03:23AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 03/03/2025 02:37AM

There are currently intermittent issues with trading Hong Kong shares on our platforms. We're investigating now at the highest priority. If you need to manage your positions, please contact us at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK) and +4420 7633 5431

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