Outage in Ikeono
Small group of messages showing Error code: Message delivered to handset.
Resolved MinorIncident Report
We are currently investigating an issue where a small group of messages are showing an error code: Message delivered to handset.
Testing indicates these messages are still being delivered as expected, and that it is a false error from the carrier.
The carrier has been notified and we are currently working to identify where the issue resides.
Components affected
Ikeono North America Messaging (SMS & MMS)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 07/13/2026 03:45PM
This incident has been resolved.
MONITORING
23 days ago - at 07/13/2026 03:27PM
We have released the fix for this and are currently monitoring everything.
IDENTIFIED
23 days ago - at 07/13/2026 02:53PM
The carrier has introduced a new message delivery code that we are currently not interpreting appropriately.
Messages are delivering appropriately.
We are working on a fix now and will be pushing it to production shortly
INVESTIGATING
23 days ago - at 07/13/2026 01:32PM
We are currently investigating an issue where a small group of messages are showing an error code: Message delivered to handset.
Testing indicates these messages are still being delivered as expected, and that it is a false error from the carrier.
The carrier has been notified and we are currently working to identify where the issue resides.
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