Outage in Illuminate Education

eduCLIMBER - DataWalls Feature may be unavailable

Resolved Minor
March 15, 2024 - Started over 1 year ago
Official incident page

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Outage Details

Some users of the eduCLIMBER application may experience an SQL error when attempting to view data from within the DataWalls feature. Our engineering team is aware of the issue and is working to determine a root cause and a coding solution to bring the feature back to full availability. This issue does not impact other areas of eduCLIMBER. Thank you for your patience while we work to resolve this issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/15/2024 04:33PM

We have deployed a fix to the production environment and the DataWalls feature is now operating normally. Our team will continue to monitor the system throughout the afternoon to ensure that the issue does not re-occur. Thank you for your patience while we worked to resolve this issue.

IDENTIFIED over 1 year ago - at 03/15/2024 03:26PM

The issue has been identified and the engineering team is working on coding a fix for deployment.

INVESTIGATING over 1 year ago - at 03/15/2024 03:06PM

Some users of the eduCLIMBER application may experience an SQL error when attempting to view data from within the DataWalls feature. Our engineering team is aware of the issue and is working to determine a root cause and a coding solution to bring the feature back to full availability. This issue does not impact other areas of eduCLIMBER. Thank you for your patience while we work to resolve this issue.

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