Outage in Imagine Learning

Imagine Edgenuity - Users seeing errors or slowness with log in or navigation in the system

Resolved Minor
January 31, 2025 - Started 22 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Our team is actively investigating an issue impacting users of Imagine Edgenuity - as well as - Imagine MyPath Legacy and Imagine Purpose 6-12. Students and Educators are experiencing slowness or presented error message when attempting to log in, navigate in the application, or play activities. We apologize for the inconvenience and will provide an update soon.
Components affected
Imagine Learning Imagine EdgeEX Imagine Learning Excellence Academy Imagine Learning Imagine Instructional Services Imagine Learning Imagine Edgenuity Imagine Learning Giant Campus Imagine Learning Ignitia Virtual Academy Imagine Learning Park City Independent Imagine Learning Imagine MyPath Legacy Imagine Learning Imagine Purpose 6-12
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 02/01/2025 12:30AM

We are happy to report that users should now be able to resume activities without difficulty.

We apologize for the prior inconvenience.

MONITORING 21 days ago - at 01/31/2025 11:27PM

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

MONITORING 21 days ago - at 01/31/2025 11:15PM

To resolve issues, we need to make a change now, which will result in some users not being able to log in or use Imagine Edgenuity for about 30 minutes.

MONITORING 22 days ago - at 01/31/2025 06:48PM

Our team has implemented a solution, and we are actively monitoring to ensure no further issues.

Thank you for your patience.

INVESTIGATING 22 days ago - at 01/31/2025 05:42PM

Our team is actively investigating an issue impacting users of Imagine Edgenuity - as well as - Imagine MyPath Legacy and Imagine Purpose 6-12.

Students and Educators are experiencing slowness or presented error message when attempting to log in, navigate in the application, or play activities.

We apologize for the inconvenience and will provide an update soon.

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