Outage in imgix

Elevated rendering errors

Resolved Major
June 17, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating elevated render error rates for uncached derivative images. We will update once when we obtain more information. Previously cached derivatives are not impacted.
Components affected
imgix Rendering Infrastructure
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 06/17/2024 01:19AM

This incident has been resolved.

MONITORING 3 months ago - at 06/17/2024 01:06AM

A fix has been implemented and error rates are returning to normal. We are continuing to monitor the service.

IDENTIFIED 3 months ago - at 06/17/2024 12:51AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 06/17/2024 12:50AM

The issue has been identified and our engineering team is developing a fix.

INVESTIGATING 3 months ago - at 06/17/2024 12:21AM

We are currently investigating elevated render error rates for uncached derivative images. We will update once when we obtain more information.

Previously cached derivatives are not impacted.

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