Outage in Imperva

Jakarta - Indonesia Data Center Issue

Resolved Minor
September 29, 2022 - Started about 3 years ago - Lasted about 20 hours
Official incident page

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Outage Details

We have identified the source of the issue in the data center. Technical teams are working on a fix. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service. In the event of a service disruption, the update will include potential impacts on any affected region.
Components affected
Imperva Jakarta, Indonesia (CGK)
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/30/2022 02:32AM

A fix has been implemented and we are monitoring the results. Traffic is still currently being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED about 3 years ago - at 09/29/2022 11:43PM

Customers may encounter some latency at this time as data center traffic remains rerouted through an alternate data center in the region.

Imperva investigates and attributes a status to all detected events that have the potential to affect availability of the service. The status updates are an integral part of transparent communication about the status of our cloud services.

IDENTIFIED about 3 years ago - at 09/29/2022 10:24PM

Traffic remains rerouted through an alternate data center in the region at this time due to an issue in the data center. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED about 3 years ago - at 09/29/2022 09:14PM

Due to an issue in the data center traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED about 3 years ago - at 09/29/2022 08:22PM

Due to an issue in the data center traffic remains rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED about 3 years ago - at 09/29/2022 06:01PM

We have identified an issue in the data center. Traffic is currently being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED about 3 years ago - at 09/29/2022 04:38PM

We have identified the source of the issue in the data center. Technical teams are continuing to work on a fix.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING about 3 years ago - at 09/29/2022 03:14PM

Technical teams are continuing to working on a fix for the data center issue.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING about 3 years ago - at 09/29/2022 01:08PM

Technical teams are continuing to working on a fix for the data center issue.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED about 3 years ago - at 09/29/2022 11:11AM

We have identified the source of the issue in the data center. Technical teams are working on a fix.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.

In the event of a service disruption, the update will include potential impacts on any affected region.

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