Outage in Imperva

Data Center Issue in the Vancouver, BC (VAN) PoP

Resolved Minor
March 28, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We have discovered a service degradation that is affecting the Vancouver, BC (VAN) PoP, which may result in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
Components affected
Imperva Vancouver, Canada (VAN)
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/28/2023 10:38PM

Service for the Vancouver, BC (VAN) PoP has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.

MONITORING about 2 years ago - at 03/28/2023 09:38PM

We have implemented a fix and service has been restored to the Vancouver, BC (VAN) PoP. We are monitoring to ensure continued stability. Further updates will be provided as information becomes available.

IDENTIFIED about 2 years ago - at 03/28/2023 09:18PM

We have identified the source of the service degradation affecting the the Vancouver, BC (VAN) PoP. We are working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.

INVESTIGATING about 2 years ago - at 03/28/2023 08:41PM

We have discovered a service degradation that is affecting the Vancouver, BC (VAN) PoP, which may result in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.

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