Outage in Imperva

Imperva Management Portal Cloud WAF SIEM Issue in EU

Resolved Minor
April 30, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We have discovered a potential service degradation affecting the event page, SIEM S3 Customers, and threat alert services in the EU. Recent data are being propagated with a delay in the event page, SIEM, and threat alert services. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/30/2023 01:45PM

The incident has been resolved and normal service levels have been restored.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

MONITORING over 2 years ago - at 04/30/2023 01:11PM

Technical teams have performed remedial actions. Technical teams will continue monitoring the system. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes status to all detected events that may or may not affect the availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING over 2 years ago - at 04/30/2023 12:38PM

We have discovered a potential service degradation affecting the event page, SIEM S3 Customers, and threat alert services in the EU.
Recent data are being propagated with a delay in the event page, SIEM, and threat alert services.
Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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