[INC-566] Imperva API SIEM logs issue

This incident has been resolved.

We have identified the source of the issue preventing some customers from downloading the SIEM logs from the Imperva API.
Further updates will follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

We are continuing to investigate this issue.

We have discovered a potential service degradation that is causing a delay in the Imperva API SIEM logs download.

Despite this issue, customers can continue to use the Imperva Management Portal to manage their accounts without interruption. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.