Outage in Imperva

[INC-679] Ashburn (IAD) Data Center Issue

Resolved Major
August 29, 2024 - Started 4 months ago - Lasted about 11 hours
Official incident page

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Outage Details

We have discovered a service degradation that is affecting the Ashburn (IAD) PoP, which may result in customers experiencing a loss of connectivity, intermittent packet loss or higher than expected latency to services. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.
Components affected
Imperva Ashburn, VA (IAD)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/30/2024 04:55AM

Service for the IAD PoP has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.

MONITORING 4 months ago - at 08/29/2024 07:30PM

We have implemented a fix and and service has been restored to the IAD PoP. We are monitoring to ensure continued stability. Further updates will be provided as information becomes available.

IDENTIFIED 4 months ago - at 08/29/2024 06:49PM

We have identified the source of the service degradation affecting the IAD PoP and we are working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.

INVESTIGATING 4 months ago - at 08/29/2024 06:17PM

We have discovered a service degradation that is affecting the Ashburn (IAD) PoP, which may result in customers experiencing a loss of connectivity, intermittent packet loss or higher than expected latency to services. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.

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