Outage in Imperva

[INC-697] Santiago, Chile (SCL) Data Center Issue

Resolved Minor
September 17, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Following maintenance work on the Santiago, Chile (SCL) Data Center, we have identified a network issue. Traffic is being rerouted through an alternate data center in the region for Network DDOS customers in SCL. These customers may encounter some latency for the duration of the reroute. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
Imperva Santiago, Chile (SCL)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/17/2024 05:09PM

At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.

MONITORING 4 months ago - at 09/17/2024 04:57PM

Service has been restored to the SCL PoP. We are monitoring to ensure continued stability. Further updates will be provided as information becomes available.

IDENTIFIED 4 months ago - at 09/17/2024 03:01PM

We are working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.

IDENTIFIED 4 months ago - at 09/17/2024 02:00PM

Following maintenance work on the Santiago, Chile (SCL) Data Center, we have identified a network issue. Traffic is being rerouted through an alternate data center in the region for Network DDOS customers in SCL. These customers may encounter some latency for the duration of the reroute.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.

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