Outage in Imperva

Support Phone outage

Resolved Major
March 24, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing a Phone outage that is causing all callers to hear only silence when dialing any of our phone numbers. As a result, our support team is unable to receive incoming calls until this issue is resolved. Our provider has confirmed that this is a widespread issue affecting multiple customers. Their team is actively working on a resolution, but no ETA is available at this time. We will provide updates as soon as we have more information. In the meantime, please reach out to us via our customer portal.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/24/2025 09:59AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 03/24/2025 08:37AM

We are currently experiencing a Phone outage that is causing all callers to hear only silence when dialing any of our phone numbers. As a result, our support team is unable to receive incoming calls until this issue is resolved.

Our provider has confirmed that this is a widespread issue affecting multiple customers. Their team is actively working on a resolution, but no ETA is available at this time.

We will provide updates as soon as we have more information. In the meantime, please reach out to us via our customer portal.

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