Outage in Imperva

[INC-809] Configuration Changes Issue in TKO

Resolved Minor
April 08, 2025 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have discovered a potential service degradation. Recent configuration changes are not being propagated at this time in TKO PoP. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
Imperva Tokyo, Japan (TKO)
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/08/2025 08:38AM

This incident has been resolved.

MONITORING 10 days ago - at 04/08/2025 08:34AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 days ago - at 04/08/2025 08:11AM

The Imperva team is continuing to investigate the issue

INVESTIGATING 10 days ago - at 04/08/2025 07:19AM

We have discovered a potential service degradation. Recent configuration changes are not being propagated at this time in TKO PoP. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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