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Outage in Imperva

[INC-828] Imperva Management Portal Cloud WAF Issue

Resolved Minor
April 30, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
Imperva Management Portal UI

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/30/2025 11:13AM

This incident has been resolved.

MONITORING 12 months ago - at 04/30/2025 09:53AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 04/30/2025 09:44AM

We are actively working to resolve an issue currently affecting service availability in the Imperva Management Portal.
Our technical teams are fully engaged and investigating the root cause. We will share further updates as more information becomes available.

INVESTIGATING 12 months ago - at 04/30/2025 08:57AM

We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING 12 months ago - at 04/30/2025 08:23AM

We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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