Outage in Imperva
[INC-843] Imperva Login Protect Issue
Resolved MinorIncident Report
We have discovered a potential service degradation, affecting Login Protect that may be affecting user access. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/22/2025 02:40PM
A fix has been deployed to resolve the issue for newly created user accounts. Support is currently working with individual customers to address any remaining issues affecting existing user accounts.
IDENTIFIED
11 months ago - at 05/22/2025 12:33PM
We are actively working on deploying a fix for the issue. Updates to follow.
IDENTIFIED
11 months ago - at 05/22/2025 11:00AM
The issue has been identified and is limited to a subset of newly created users. Technical teams are actively working on implementing a fix to resolve the problem.
INVESTIGATING
11 months ago - at 05/22/2025 10:34AM
We are continuing to investigate this issue.
INVESTIGATING
11 months ago - at 05/22/2025 09:25AM
We have discovered a potential service degradation, affecting Login Protect that may be affecting user access. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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