Outage in Imperva

[INC-941] Account Take Over Issue

Resolved Minor
December 10, 2025 - Started 11 days ago - Lasted 44 minutes
Official incident page

Incident Report

We have detected a potential service degradation affecting Account Takeover (ATO). Customers may encounter errors while onboarding new sites or endpoints. Our technical teams are investigating the issue, and we will provide additional updates as more information becomes available. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
Imperva Account Take Over

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/10/2025 12:11PM

The incident has been resolved and normal service levels have been restored for the Account Takeover service.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

MONITORING 11 days ago - at 12/10/2025 11:57AM

Technical teams have performed remedial actions and the Account Takeover service has returned to normal service levels. Technical teams will continue monitoring the system.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED 11 days ago - at 12/10/2025 11:49AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 days ago - at 12/10/2025 11:28AM

We have detected a potential service degradation affecting Account Takeover (ATO). Customers may encounter errors while onboarding new sites or endpoints. Our technical teams are investigating the issue, and we will provide additional updates as more information becomes available.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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