[INC-960] Network DDoS Issue Detected

Services are stable and operating normally.

We identified an internal service issue that prevented customer traffic from being diverted to Imperva’s mitigation network during active attack conditions. The issue was caused by an internal authentication failure. The service was restored after the affected component was restarted, and traffic diversion is now functioning as expected. We are performing a detailed root cause analysis and enhancing monitoring and automated recovery mechanisms to ensure faster detection and prevent recurrence. Additional details will be shared once the investigation is complete.

On-Demand DDoS Protection is currently operational, and traffic diversion is functioning as expected. The technical teams continue to monitor the service closely.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

We have identified a potential issue affecting On-Demand DDoS Protection, where traffic diversion may not function as expected. Our technical teams are actively investigating the issue. Further updates will be shared as more information becomes available.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.