Outage in Imperva
[INC-988] Chicago 2, IL (CHI) Data Center Issue
Resolved MinorIncident Report
Summary AI Generated
Imperva experienced an issue at their Chicago 2, IL data center that required traffic to be rerouted through alternate regional data centers, causing increased latency for customers. The data center was kept in bypass mode for approximately 7.5 hours to maintain service stability, with repairs conducted during off-peak hours. Service was fully restored to normal operations after implementing a fix and monitoring the resolution.
Technical teams are investigating a potential issue in the Chicago 2, IL (CHI) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 03/06/2026 05:58AM
Service in the data center has been restored to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
MONITORING
8 days ago - at 03/06/2026 05:45AM
A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
8 days ago - at 03/05/2026 11:41PM
To maintain service stability, the Chicago 2, IL (CHI) data center will remain in bypass mode until off-site hours. During this time, customer traffic will continue to be served by alternate data centers in the region. Further updates will be shared as the situation progresses.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
8 days ago - at 03/05/2026 10:49PM
We have identified an issue in the data center. Traffic continues to be rerouted through an alternate data center in the region. Customers may experience some latency while the reroute remains in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
8 days ago - at 03/05/2026 10:30PM
Technical teams are investigating a potential issue in the Chicago 2, IL (CHI) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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