Outage in Imperva
[INC-989] Tokyo, Japan (TKO) Data Center Issue
Resolved MinorIncident Report
Summary AI Generated
Imperva experienced a technical issue in their Tokyo, Japan (TKO) data center that lasted 20.2 hours. As a precautionary measure, the TKO Point of Presence (PoP) was bypassed and customer traffic was rerouted through alternate PoPs to maintain service stability. The issue was resolved with a fix implemented and traffic restored to the Tokyo data center, with service returning to normal operations.
Technical teams are investigating a potential issue in the Tokyo, Japan (TKO) data center. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 03/06/2026 10:31PM
Service in the Tokyo, Japan (TKO) data center has been restored to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
MONITORING
7 days ago - at 03/06/2026 09:17PM
A fix has been implemented and traffic has been restored to the Tokyo, Japan (TKO) data center. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
8 days ago - at 03/06/2026 09:47AM
The technical teams have identified an issue in the Tokyo, Japan (TKO) data center. As a precautionary measure, the TKO PoP will remain bypassed to maintain service stability and is scheduled to be brought back online at 21:00 UTC. Customer traffic continues to be served normally through alternate PoP.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
8 days ago - at 03/06/2026 02:32AM
Technical teams have identified an issue in the Tokyo, Japan (TKO) data center. As a precautionary measure, the TKO PoP will remain bypassed to ensure service stability. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time.
Engineering teams will continue monitoring the environment, and further updates will be shared as changes are made or once the PoP is restored to normal operation.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
8 days ago - at 03/06/2026 02:20AM
Technical teams are investigating a potential issue in the Tokyo, Japan (TKO) data center. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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