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Outage in Imperva

[INC-994] Issue with Imperva Managed Certificates

Resolved Major
March 15, 2026 - Started 2 days ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Imperva experienced a 10.9-hour outage affecting their certificate issuance process due to an issue with their upstream certificate authority provider, preventing customers from ordering or issuing new certificates. Existing certificates and active services remained unaffected throughout the incident. The issue was resolved after engineering teams worked with the certificate authority provider to restore full certificate ordering and issuance functionality.

We are currently experiencing an issue with the certificate issuance process with our upstream certificate authority provider. As a result, ordering or issuing new certificates is temporarily unavailable at this time. This issue impacts all certificates managed through Imperva that require new issuance. Existing certificates and active services remain unaffected. Our engineering team is actively working with the relevant provider to investigate and resolve the issue as quickly as possible. Further updates will be shared as more information becomes available.
Components affected
Imperva Third Party Services

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 03/15/2026 04:28PM

The issue affecting certificate issuance has been resolved, and certificate ordering and issuance functionality have been fully restored.

MONITORING 2 days ago - at 03/15/2026 03:38PM

We are observing signs of recovery, and certificate issuance is beginning to function again. Our teams are currently validating system stability and monitoring the process closely.

IDENTIFIED 2 days ago - at 03/15/2026 01:08PM

We are continuing to work with our certificate authority provider to restore certificate issuance functionality. Existing certificates and active services remain unaffected.

Further updates will be shared as more information becomes available.

IDENTIFIED 2 days ago - at 03/15/2026 10:14AM

We are continuing to work closely with our certificate authority provider to resolve the issue affecting certificate issuance. Efforts are ongoing to restore normal functionality as quickly as possible.
We will provide further updates as additional information becomes available.

IDENTIFIED 2 days ago - at 03/15/2026 08:05AM

We are continuing to work with our certificate authority provider to resolve the issue affecting the ability to order or issue new certificates. Remediation efforts are currently in progress.
Existing certificates and active services remain unaffected. Further updates will be provided as more information becomes available.

IDENTIFIED 2 days ago - at 03/15/2026 06:22AM

Our engineering team is actively working with the third-party certificate authority provider to resolve the issue affecting the issuance of new certificates.
We will continue to provide updates as progress is made toward restoring normal certificate ordering and issuance functionality.

INVESTIGATING 2 days ago - at 03/15/2026 05:37AM

We are currently experiencing an issue with the certificate issuance process with our upstream certificate authority provider. As a result, ordering or issuing new certificates is temporarily unavailable at this time.
This issue impacts all certificates managed through Imperva that require new issuance. Existing certificates and active services remain unaffected.
Our engineering team is actively working with the relevant provider to investigate and resolve the issue as quickly as possible. Further updates will be shared as more information becomes available.

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