Outage in Imperva
[INC-997] New York 2, NY (EWR) Data Center Issue
Resolved MajorIncident Report
Summary AI Generated
Imperva experienced a data center issue at their New York 2, NY (EWR) facility that required traffic to be rerouted through an alternate data center, causing increased latency for customers during the 3.6-hour incident. The engineering team implemented a fix and restored normal traffic flow to the original data center. Service was fully restored to normal operations after a monitoring period to ensure stability.
Technical teams are investigating a potential issue in the New York 2, NY (EWR) Data Center . Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 03/21/2026 09:33AM
Service in the data center has been restored to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
MONITORING
22 days ago - at 03/21/2026 09:01AM
A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
22 days ago - at 03/21/2026 06:44AM
As a precautionary measure, the New York 2, NY (EWR) Data Center data center will remain bypassed. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time. Engineering teams will continue to investigate the issue, and further updates will be shared as changes are made or once the PoP is restored to normal operation.
IDENTIFIED
22 days ago - at 03/21/2026 06:07AM
We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
22 days ago - at 03/21/2026 06:00AM
Technical teams are investigating a potential issue in the New York 2, NY (EWR) Data Center . Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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