Outage in Imperva
[INC-1028]Third-Party Network Issue Impacting CWAF and DDoS Protection Services
Resolved MajorIncident Report
Summary AI Generated
A third-party internet service provider issue caused degradation of Imperva's CWAF and Network DDoS services across five locations (Copenhagen, Ashburn, Dallas, Madrid, and Warsaw). Customers experienced elevated latency and temporary loss of availability for CWAF-protected sites, affecting CloudWAF Origin POP and Network DDoS Mesh users. Technical teams performed remedial actions to restore normal operations, and the incident was resolved after 2.8 hours of monitoring confirmed service stability.
A third-party internet service provider is currently experiencing an issue resulting in degradation of CWAF and Network DDoS services. Customers may experience elevated latency or, in some cases, temporary loss of availability for CWAF-protected sites. This impact includes CloudWAF customers using Origin POP and Network DDoS customers utilizing Mesh. Customer websites remain fully protected during this time.
The next Status Update on this Incident will be provided no later than 14:05 UTC.
Components affected
Imperva Copenhagen, Denmark (CPH) Imperva Ashburn, VA (IAD) Imperva Dallas, TX (DFW) Imperva Madrid, Spain (MAD) Imperva Warsaw, Poland (WAR)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/10/2026 04:21PM
Monitoring has confirmed that services are stable, and the issue has been resolved.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
MONITORING
2 days ago - at 05/10/2026 03:02PM
We are continuing to monitor for any further issues.
MONITORING
2 days ago - at 05/10/2026 02:54PM
Technical teams have performed remedial actions and services are returning to normal operations.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
2 days ago - at 05/10/2026 01:35PM
A third-party internet service provider is currently experiencing an issue resulting in degradation of CWAF and Network DDoS services. Customers may experience elevated latency or, in some cases, temporary loss of availability for CWAF-protected sites. This impact includes CloudWAF customers using Origin POP and Network DDoS customers utilizing Mesh. Customer websites remain fully protected during this time.
The next Status Update on this Incident will be provided no later than 14:05 UTC.
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