Outage in incident.io

Insights dashboard experiencing issues

Resolved Minor
June 10, 2025 - Started 3 days ago - Lasted about 22 hours

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Outage Details

We are currently experiencing an issue with a subset of features of our insights product. The root cause is an issue with a downstream provider, and we'll update as we have more information to share.
Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 06/10/2025 08:19PM

Insights dashboards remain unavailable due to an ongoing outage with a downstream provider. Their engineering teams are actively working on a fix, but there is still no confirmed timeline for full resolution. We will continue to monitor the situation closely and provide further updates as soon as we have more information.

Thank you for your patience and understanding

IDENTIFIED 2 days ago - at 06/10/2025 05:16PM

Insights dashboards remain unavailable due to an ongoing outage with a downstream provider. Their engineering teams are actively working on a fix, but we do not currently have visibility on a resolution timeframe. We will continue to monitor the situation and provide further updates when we know more.

Thanks again for your patience!

IDENTIFIED 3 days ago - at 06/10/2025 02:45PM

We're still monitoring this issue closely. We haven't had any significant updates from the downstream providers, and Insights dashboards remain impacted.
Thank you for your continued patience while we work through this issue, and we will continue to update as we learn more!

IDENTIFIED 3 days ago - at 06/10/2025 12:10PM

We're continuing to monitor the situation closely. There are still no significant updates from our downstream providers at this time, and Insights dashboards remain impacted for all customers. We're in contact with our partners and will share further updates as soon as we have more information.

Thank you for your continued patience while we work through this issue.

IDENTIFIED 3 days ago - at 06/10/2025 10:24AM

We are continuing to closely monitor the situation affecting Insights.

The issue remains unresolved as we are still waiting on a fix from downstream providers. We will provide further updates as soon as we have more information.

Thank you for your patience while we work with our partners to resolve this.

IDENTIFIED 3 days ago - at 06/10/2025 08:40AM

We are currently experiencing an issue with a subset of features of our insights product.

The root cause is an issue with a downstream provider, and we'll update as we have more information to share.

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