Outage in incident.io

Intermittent errors from PagerDuty

Resolved Minor
August 28, 2025 - Started about 2 months ago - Lasted about 4 hours

Incident Report

We're seeing some intermittent errors from PagerDuty which is impacting our integration with them. We're investigating the issue and will provide updates as we have them. PagerDuty are also tracking the incident here: https://status.pagerduty.com/posts/details/P0LKNIW.

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Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 08/28/2025 07:38AM

We're still processing a backlog of alert events as PagerDuty continues to deliver previously missed alerts. You may still notice ongoing delays in receiving alerts and pages via PagerDuty until the backlog is fully cleared.

We'll provide another update once all events have been processed and service is fully restored to normal operation.

MONITORING about 2 months ago - at 08/28/2025 06:51AM

We're still receiving and processing the backlog of events from PagerDuty. You may still experience a delay receiving alerts via PagerDuty until everything has caught up.

MONITORING about 2 months ago - at 08/28/2025 06:12AM

Events from PagerDuty are now being received, and their API appears to be recovering. You may receive alerts with a significant delay.

We are continuing to monitor our systems as we work through the backlog of events from PagerDuty.

PagerDuty have updated their incident here: https://status.pagerduty.com/posts/details/P0LKNIW.

IDENTIFIED about 2 months ago - at 08/28/2025 05:58AM

We’re continuing to monitor the situation. We're still observing no events received from PagerDuty, and increased error rates on API calls.

IDENTIFIED about 2 months ago - at 08/28/2025 05:24AM

We’re still monitoring and there’s no change. Events from PagerDuty are not being delivered to incident.io, so alerts from them continue to be affected for all customers. Our manual testing on PagerDuty’s platform confirms that pages are also not being sent.

PagerDuty are tracking this incident here: https://status.pagerduty.com/posts/details/P0LKNIW.

INVESTIGATING about 2 months ago - at 08/28/2025 05:02AM

We're still seeing issues and continue to monitor. Currently, no events are being received from PagerDuty, which means alerts are not reaching incident.io for any customers. This is consistent with PagerDuty’s update indicating issues with incident creation.

INVESTIGATING about 2 months ago - at 08/28/2025 04:45AM

We're seeing some intermittent errors from PagerDuty which is impacting our integration with them. We're investigating the issue and will provide updates as we have them.

PagerDuty are also tracking the incident here: https://status.pagerduty.com/posts/details/P0LKNIW.

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