Outage in incident.io
Issues logging in via SAML
Resolved Minor
October 20, 2025 - Started about 2 months ago
- Lasted about 1 hour
Incident Report
We're seeing failures logging in with SAML, caused by upstream providers being affected by an ongoing AWS outage: https://health.aws.amazon.com/health/status
Logging in via Slack and Microsoft teams remains unaffected.
We'll continue to monitor and investigate and will provide further updates as our investigation progresses.
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 10/20/2025 10:00AM
Our SAML provider is reporting platform recovery and we've seen a matching drop in error rates across the board. We will continue to monitor until we're confident things are confirmed stable.
IDENTIFIED
about 2 months ago - at 10/20/2025 09:32AM
We're seeing failures logging in with SAML, caused by upstream providers being affected by an ongoing AWS outage: https://health.aws.amazon.com/health/status
Logging in via Slack and Microsoft teams remains unaffected.
We'll continue to monitor and investigate and will provide further updates as our investigation progresses.
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