Outage in Incident IQ

Delays in mail server processing

Resolved Minor
February 21, 2023 - Started almost 2 years ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently investigating a performance issue with our email service provider. No data is lost, but you may intermittently experience delays with outbound email notifications and inbound email to ticket creation workflows. We are working with our vendor and will provide additional updates here as soon as possible. Thank you for your patience as we work through this issue.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/22/2023 01:51PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/21/2023 06:33PM

Our Engineering team has successfully deployed back-up services to mitigate processing delays with our primary mail service provider.
The backlog of delayed email notifications has been cleared and all notifications are sending on schedule as expected. Thanks for your patience as we worked to resolve this issue. Please contact our Support team if you have any questions.

IDENTIFIED almost 2 years ago - at 02/21/2023 05:14PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 02/21/2023 05:11PM

We are currently investigating a performance issue with our email service provider. No data is lost, but you may intermittently experience delays with outbound email notifications and inbound email to ticket creation workflows. We are working with our vendor and will provide additional updates here as soon as possible. Thank you for your patience as we work through this issue.

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