Outage in Incident IQ

Slow Page Loading and Intermittent Login Issues

Resolved Major
December 02, 2024 - Started 11 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing some intermittent site responsiveness issues that are causing slow page loading times and intermittent login problems. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience.
Components affected
Incident IQ Platform

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/02/2024 10:09PM

This incident has been resolved and will be updated with a postmortem as soon as our investigation is complete.

We understand how essential our platform is for your schools’ day-to-day activities, and we are committed to ensuring its reliability. We deeply regret any inconvenience this may have caused and appreciate your understanding as we worked to resolve the issue.

MONITORING 11 months ago - at 12/02/2024 04:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 12/02/2024 04:20PM

We are experiencing some intermittent site responsiveness issues that are causing slow page loading times and intermittent login problems. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience.

MONITORING 11 months ago - at 12/02/2024 03:55PM

During our continued platform monitoring, we have identified additional intermittent loading and responsiveness issues. Our Engineering team is focused 100% on returning the platform to optimal operational status. We will post updates here as they become available.

MONITORING 11 months ago - at 12/02/2024 03:16PM

We have identified the issue and implemented a resolution. We are continuing to monitor the platform for stability and responsiveness. Additional updates regarding the cause of the issue and remediation steps will be posted here as soon as they are available.

INVESTIGATING 11 months ago - at 12/02/2024 02:46PM

We are experiencing some intermittent site responsiveness issues that are causing slow page loading times and intermittent login problems. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience.

source IsDown Widespread site access issues during outage Reports started 10 minutes before official outage was reported

Users report inability to log in, and persistent loading issues across various site pages, indicating a broad service outage.

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