Outage in Incident IQ
Some characters not working in ticket comments.
Resolved MinorIncident Report
Summary AI Generated
Incident IQ experienced an issue where certain characters were not working properly in ticket comment fields, affecting the Platform component for 2.6 hours. Users could work around the problem by typing notes in external text editors like Word or Notepad and copying the text into the comment fields. The root cause was identified and resolved, with the team confirming all systems returned to normal functionality.
We are investigating reports of an issue affecting the use of certain characters in the ticket comments fields.
Workaround: You can type up notes in another field or text editor, such as Word or Notepad, and copy the text into the comments field.
The rest of the platform remains operational. We are working to identify the problem and will update you soon.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 05/11/2026 03:03PM
The underlying root cause has been addressed and our monitoring confirms that all systems are functioning as expected. If you continue to see any local cached issues, we recommend a final browser restart.
MONITORING
about 20 hours ago - at 05/11/2026 01:51PM
We are pleased to share that a resolution has been implemented, and our team is currently monitoring the system to ensure continued stability. If you are still seeing any irregularities, please refresh your session by closing and restarting your browser.
IDENTIFIED
about 22 hours ago - at 05/11/2026 12:33PM
We are investigating reports of an issue affecting the use of certain characters in the ticket comments fields.
Workaround: You can type up notes in another field or text editor, such as Word or Notepad, and copy the text into the comments field.
The rest of the platform remains operational. We are working to identify the problem and will update you soon.
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