Outage in InEvent

European Servers are not responsive

Resolved Major
March 09, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue with the European Servers that are causing a response delay and Gateway Timeouts on certain requests.
Components affected
InEvent UK Server Region
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/09/2023 10:25AM

This incident has been resolved. Our European Servers are fully operational.

MONITORING over 2 years ago - at 03/09/2023 10:19AM

We are continuing to monitor the servers. The API calls are now 100% responsive and without degraded performance.

MONITORING over 2 years ago - at 03/09/2023 10:09AM

The DNS servers are now responsive and our Load Balancer is now draining pending requests and flushing old requests in favor of new ones. New API calls will be handled normally and we will be monitoring the results.

IDENTIFIED over 2 years ago - at 03/09/2023 10:05AM

We have identified a DNS issue that caused our server requests to queue and severely delay their responses on API requests.
The API microservices had to wait more than anticipated for a DNS resolution and that caused timeouts with a Gateway Timeout HTTP error.

We have deployed another DNS server to be used and this may take up to 30 minutes to take effect and requests starts to normalize. We will be monitoring the resolution development.

INVESTIGATING over 2 years ago - at 03/09/2023 10:00AM

We are investigating an issue with the European Servers that are causing a response delay and Gateway Timeouts on certain requests.

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