Outage in InEvent
European Servers are not responsive
Resolved Major
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Outage Details
Components affected
InEvent UK Server RegionLatest Updates ( sorted recent to last )
This incident has been resolved. Our European Servers are fully operational.
We are continuing to monitor the servers. The API calls are now 100% responsive and without degraded performance.
The DNS servers are now responsive and our Load Balancer is now draining pending requests and flushing old requests in favor of new ones. New API calls will be handled normally and we will be monitoring the results.
We have identified a DNS issue that caused our server requests to queue and severely delay their responses on API requests.
The API microservices had to wait more than anticipated for a DNS resolution and that caused timeouts with a Gateway Timeout HTTP error.
We have deployed another DNS server to be used and this may take up to 30 minutes to take effect and requests starts to normalize. We will be monitoring the resolution development.
We are investigating an issue with the European Servers that are causing a response delay and Gateway Timeouts on certain requests.
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