Outage in Infobip
Multiple Locations - Whatsapp Flows Service Degradation
Resolved MinorIncident Report
We are currently experiencing issues with accessing, creating and modification of WhatsApp Flows.
Our dedicated team is already checking this and more updates will follow.
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 05/19/2026 11:12AM
The issue has been successfully resolved and the service is once again operational.
Start (UTC): 16 May 03:00
End (UTC): 19 May 11:08
Impact: The users might have experienced issues with accessing, creating and modifying WhatsApp Flows.
IDENTIFIED
about 21 hours ago - at 05/19/2026 07:04AM
Our team keeps recovering WhatsApp Flows services on different data centers. We will share new updates as they become available.
IDENTIFIED
about 23 hours ago - at 05/19/2026 05:02AM
We are continuing to work on a fix for this issue, and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
IDENTIFIED
1 day ago - at 05/19/2026 02:30AM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 05/19/2026 12:30AM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 05/18/2026 10:02PM
Our engineering team has identified the root cause and is actively working on a fix. Investigation and monitoring efforts are ongoing, and we will provide additional updates as more information becomes available.
IDENTIFIED
1 day ago - at 05/18/2026 06:55PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 05/18/2026 06:23PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 05/18/2026 06:13PM
Our engineering team has identified the root cause and is actively working on a fix. Currently, the API and WhatsApp channel applications responsible for WhatsApp Flow creation and management are experiencing errors, including issues retrieving flow content, which may affect the creation of new flows. We will continue to monitor the situation and provide updates as more information becomes available.
IDENTIFIED
1 day ago - at 05/18/2026 02:27PM
We are continuing to work on a fix for this issue, and our engineering team is actively investigating. We have identified the root cause and are already working on a resolution. We will provide further updates as soon as additional information becomes available.
IDENTIFIED
1 day ago - at 05/18/2026 01:51PM
We are continuing to work on a fix for this issue and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
IDENTIFIED
1 day ago - at 05/18/2026 01:23PM
Our dedicated teams are continuing to work on a fix for this issue and we will follow up with more information.
IDENTIFIED
1 day ago - at 05/18/2026 12:55PM
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
INVESTIGATING
1 day ago - at 05/18/2026 12:32PM
We are currently experiencing issues with accessing, creating and modification of WhatsApp Flows.
Our dedicated team is already checking this and more updates will follow.
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