Outage in Inkling

EchoVideo - Media Processing Delays (US)

Resolved Minor
October 20, 2025 - Started 5 days ago - Lasted about 8 hours

Incident Report

Echo360 has identified that the ongoing AWS us-east-1 region outage is intermittently impacting video processing causing some users in the U.S. East region to experience delays.
We are actively monitoring AWS recovery efforts and exploring internal mitigations where possible. Echo360 will continue to provide updates here as more information becomes available or as services recover.
We appreciate your patience and will keep you informed as updates become available.

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Latest Updates ( sorted recent to last )
5 days ago - at 10/20/2025 02:24PM

Echo360 has identified that the ongoing AWS us-east-1 region outage is intermittently impacting video processing causing some users in the U.S. East region to experience delays.
We are actively monitoring AWS recovery efforts and exploring internal mitigations where possible. Echo360 will continue to provide updates here as more information becomes available or as services recover.
We appreciate your patience and will keep you informed as updates become available.

5 days ago - at 10/20/2025 03:31PM

AWS has confirmed ongoing network connectivity issues in the us-east-1 region, impacting services such as DynamoDB, SQS, and Amazon Connect. These disruptions have been traced back to the EC2 internal network, and AWS engineers are continuing to investigate and identify mitigation strategies. You can view the AWS incident here: https://health.aws.amazon.com/health/status
We are actively monitoring AWS communications and will provide additional updates as more information becomes available or as mitigation efforts progress.

5 days ago - at 10/20/2025 06:04PM

AWS is now reporting early signs of subsystem recovery in some Availability Zones. You can view their latest incident updates here: https://health.aws.amazon.com/health/status.
As of this update, we continue to see challenges with with media processing and have also identified that EchoVideo live streaming services are being impacted.
We are actively monitoring the situation and will continue to provide updates as AWS makes progress toward a full recovery.

5 days ago - at 10/20/2025 07:09PM

We are seeing significant improvements in service stability as AWS continues to roll out mitigations across the us-east-1 region. Internal EC2 systems are beginning to recover in several Availability Zones, and error rates are steadily declining.
We are not yet seeing full recovery across all impacted services. Some EchoVideo services, including live streaming and media processing, may still experience intermittent disruptions as AWS completes its restoration efforts.
We are actively monitoring the situation and will post further updates as recovery progresses.

5 days ago - at 10/20/2025 08:05PM

We continue to see improvements in service stability as AWS rolls out mitigations across the us-east-1 region. Instance launches are succeeding across multiple Availability Zones and error rates continue to decline.
EchoVideo services, including live streaming and media processing, may still experience intermittent disruptions as AWS completes its restoration efforts.
We are actively monitoring the situation and will post further updates as recovery progresses.

5 days ago - at 10/20/2025 09:03PM

We continue to see improvements in service stability as AWS makes progress toward pre-event levels in all Availability Zones.
EchoVideo live streaming services are now fully restored, however, media processing is still being affected and may experience intermittent disruptions as AWS completes its restoration efforts.
We are actively monitoring the situation and will post further updates as recovery progresses.

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